Policy Guidelines

Technology usage and technician assistance requests, regardless of whether fees are applicable, should be reserved by making an online request. Wharton faculty may directly make an online request, but they are encouraged to work with their Academic Computing Representatives who will facilitate their technology requests.

Please submit technology requests as far in advance as possible, but allow a minimum of two business days prior to your scheduled event for processing the request. Last minute requests are subject to equipment and/or technician availability. Although we process requests as quickly as our system resources allow, because we need to factor in other considerations such as number of requests during peak time and staff absences, we cannot guarantee requests submitted in less than two business days.

Last minute requests that may transpire during non-business hours should be directly communicated to a Public Technology technician. You can contact us by phone at 215-898-4898 or 215-898-2575 (off hours).

When a request has been submitted, you will receive an automated notification from Public Technology with a link to your submitted request . Your request will be reviewed within two business days. Requests submitted after 5:00pm from Mondays through Thursdays are treated as if they are submitted the following business day. Requests submitted Fridays, Saturdays, and Sundays cannot be executed until the following Wednesday. Our online form uses the server time which may or may not be the same as the time reflected on your computer’s display.

Once your request has been approved, you will receive an automated notification from Public Technology with your assigned request ID and a link to your approved request. This indicates that your request has been reviewed by a Technology Coordinator and resources have been verified to support your request. Your request is then scheduled into our online scheduling system. Once your request has been scheduled, you will receive an automated notification from Public Technology with your assigned request ID and a link to your scheduled request. You may view your scheduled request by accessing our online Reservation system and selecting the date for your request.